FAQ

Please notify Phil’s Furniture Freighters as soon as possible if you believe an item has been damaged, and provide clear photos of the item, packaging, access area and any relevant marks or concerns.

Any damage claim is reviewed case by case. Assessment may consider the item’s age, construction, existing condition, packaging, access, customer-provided information, handling requirements and whether the damage may relate to pre-existing weakness, normal wear, poor construction, customer packing or conditions outside our control.

Customers are responsible for advising us before the job about fragile, high-value, antique, sentimental, previously damaged or difficult-to-handle items so we can assess the job properly.

We do not move anything illegal, unsafe, hazardous, flammable, leaking, contaminated or unsuitable for enclosed furniture transport.

We may also decline items that are too heavy, fragile, unstable, poorly packed, badly damaged, affected by pests, or unable to be moved safely through the available access. If you are unsure, contact Phil before booking and send photos, dimensions, weight estimates and access details.

Yes. Most furniture is protected with removal blankets and secured carefully during transport. Extra wrapping, cardboard, plastic, bubble wrap or special protection may be used where suitable, depending on the item, finish, fragility and job requirements.

Customers should let us know before the job if an item is fragile, high-value, freshly finished, antique, stone, glass, delicate, unusually heavy or easily marked.

For normal furniture, we usually handle the transport protection with blankets and careful loading. For fragile loose items, glass, ceramics, lamps, artwork, loose parts or items packed by the customer, suitable packing is the customer’s responsibility unless agreed before the job.

If you are unsure, send photos before pickup so we can advise what needs extra packing.

Yes, where suitable and agreed before the job, we can help with basic disassembly and reassembly of some furniture items. This may include beds, tables, simple legs or modular pieces where the item is designed to come apart and the correct fittings are available.

Assembly, installation, wall mounting, complex items, damaged fittings, missing hardware or anything requiring a licensed trade may incur extra charges or may need a qualified tradesperson.

Yes. Please make sure the item is ready to go, access is clear, parking is available, loose items are removed, drawers are emptied where needed, and any fragile, high-value or pre-existing damage is clearly disclosed before pickup.

Please also advise us about stairs, lifts, long carries, tight access, parking restrictions, building rules, loading docks, time windows or anything that could affect safe handling.

Phil’s Furniture Freighters can move selected upright pianos and pianolas where access is suitable and the job can be done safely.

This generally means ground-floor access, lift access, or a small number of steps where a ramp can safely be used. We do not move grand pianos, pool tables, or pianos involving complex staircases, upper levels without suitable lift access, unsafe access, or situations where the item cannot be handled safely with the right equipment and manpower.

Please contact Phil before booking with photos of the piano or pianola, pickup and delivery access, number of steps, parking details, and whether there is lift or ramp access.

Phil’s Furniture Freighters runs regular furniture delivery services between Melbourne, Canberra and Sydney, with selected regional stops where timing, access, route and truck space suit the job. Interstate runs are planned around confirmed bookings, current route demand and available truck space.

For current timing, see our current run dates and local availability, or contact Phil with your pickup suburb, delivery suburb, item details and access notes.

Phil’s Furniture Freighters is based in Doreen, Victoria, and handles furniture delivery, one-off pickups and small moves across Melbourne and selected regional areas.

We also run regular interstate furniture delivery services along the Melbourne to Canberra to Sydney corridor, with selected regional stops where timing, access, route and truck space suit the job.

For current timing and availability, see our current run dates and local availability, or contact Phil with your pickup suburb, delivery suburb and item details.

Yes. Small moves, single items, one-off furniture pickups and small furniture loads are a core part of Phil’s Furniture Freighters’ work.

We regularly help with single rooms, small apartments, one-off items, storage pickups, private-sale furniture, marketplace purchases, downsizing moves and careful local furniture transport. Jobs still depend on access, timing, item size, truck space and whether the work can be done safely.

For more detail, see our small moves and furniture delivery page or our one-off furniture pickups page.

Yes, where agreed before the job and where timing, access and space allow. Packaging removal, cardboard disposal, plastic wrapping, old furniture removal or extra rubbish handling may incur an additional charge.

Please let us know what needs to be removed before the job so it can be allowed for properly.

As much notice as possible is best, especially for interstate runs or jobs needing specific timing. Some jobs can be fitted in sooner if we already have a suitable run, local availability or space on the truck.

For current timing, see our current run dates and local availability, or contact Phil with your pickup suburb, delivery suburb and item details

Yes. We handle selected local moves around Doreen, Melbourne and nearby areas where the job suits our truck, timing and careful two-person service.

For broader details, see our small moves and furniture delivery page.

YES. Phil’s Furniture Freighters mainly services Victoria, the ACT and New South Wales, especially along the Melbourne to Canberra to Sydney corridor.

Limited furniture delivery to Queensland and South Australia may also be available by arrangement for suitable jobs. These are selective, route-dependent services and are generally best suited to higher-value furniture, larger small loads, maker deliveries, designer pieces or jobs where timing, access, value and truck space make the trip practical.

In normal circumstances, Phil’s Furniture Freighters aims to keep items on our own truck from pickup to delivery, rather than moving them through depots or multiple handling points.

If a job ever required a different arrangement, we would discuss it before proceeding. We do not want customers surprised by extra handling or unclear transport arrangements.

Phil’s Furniture Freighters normally carries out booked work with our own team and equipment. We do not simply sell your job off to an unknown carrier.

If another trusted operator ever needed to be involved, we would discuss that with you first so you know who is handling the item and what arrangement applies.

Timing depends on the pickup location, delivery location, route, current bookings, access and available truck space. Local jobs may be completed sooner, while interstate furniture delivery is planned around the Melbourne, Canberra and Sydney run schedule.

For current timing, see our current run dates and local availability, or contact Phil with your pickup suburb, delivery suburb and item details.

We will always do our best to work with reasonable timing requests, but exact times cannot always be guaranteed because furniture delivery depends on access, traffic, previous jobs, loading time, weather, road conditions and customer availability.

Where possible, we provide a planned delivery window and keep customers updated. If a strict time is required, please tell us before booking so we can advise whether it is realistic.

We do not recommend leaving items outside unless this has been discussed and agreed before the job. Items left unattended may be exposed to weather, theft, pests, damage, access problems or unclear condition at pickup.

Customers remain responsible for making sure items are safe, accessible, protected and ready for collection. If unattended pickup or delivery is requested, it must be agreed in advance.

Phil’s Furniture Freighters mainly provides furniture transport, not full packing supplies. We may have some protective materials for furniture handling, but customers should arrange proper boxes, packing, tape and wrapping for loose household goods unless agreed before the job.

Fragile loose items should be packed properly before pickup.

A quoted price is based on the information provided before the job, including item details, volume, access, pickup and delivery locations, timing and any agreed extras.

The price may change if the job is different from what was described, extra items are added, access is harder than advised, there are stairs, long carries, waiting time, poor parking, extra assembly, rubbish removal, permits or other conditions not included in the original quote.

Pricing depends on the item or move size, pickup and delivery locations, access, timing, handling requirements, truck space, route and any extras required.

Please provide pickup suburb, delivery suburb, item list, photos, dimensions where possible, access notes and any timing requirements so the job can be assessed properly.

Please ask before helping. In some cases, customer help may be useful, but in other cases it can create safety, access, handling or insurance issues.

For safety and care of the furniture, Phil’s Furniture Freighters may need to control how an item is lifted, carried, loaded or placed. Please do not lift or move items unless asked.

YES. Selected antiques can be moved where the item, access, condition and risk are suitable. Antiques can be fragile, previously repaired, weakened by age or difficult to insure, so they must be discussed before booking.

We have handled antique and reproduction furniture for customers and makers including Bailey & Co Antiques and The Antique Reproduction Shop, where careful handling, access planning and placement matter.

Customers should provide photos, dimensions, condition notes, value details where relevant, and advise if the item is sentimental, irreplaceable or unusually delicate.

No. Phil’s Furniture Freighters does not use a tailgate lifter.

We do use ramps where suitable to access the back of the truck and assist with loading and unloading some items. A ramp does not make every item or access situation suitable, though. Item weight, size, ground conditions, parking, stairs, lifts, doorways, gradients and safe handling all need to be considered before the job is accepted.

Please send photos of the item and access before booking if the furniture is heavy, awkward, oversized or difficult to move.

Work times vary depending on the run, route, customer access, traffic and booking schedule. Interstate and regional delivery days can start early and finish later than normal office hours.

We will confirm timing as closely as possible before the job and provide updates where needed.

Phil’s Furniture Freighters is a working transport business, so phone and admin availability can vary while we are on the road, loading, delivering or with customers.

The best way to enquire is to send the pickup suburb, delivery suburb, item details, photos and access notes through the contact form. We will respond as soon as practical.

Standard communication is a text message the day before pickup or delivery with an approximate 2-hour arrival window. On the day, we usually send another message when we are on the way.

Arrival windows are given instead of exact times because earlier jobs, traffic, loading, access, weather and road conditions can affect timing. Please make sure your phone is available on the day and that pickup or delivery access is ready when we arrive.

If a building has loading dock rules, lift bookings, restricted access times or parking requirements, please let us know before the job so we can plan around it where practical.

Preferred payment is by bank funds transfer. Card payment is also available via Stripe.

Cash is not preferred and should only be arranged before the job if required. Cheques are not accepted.

Payment is generally expected as agreed before the job, and may be required before unloading or at completion depending on the booking arrangement.

Any payment timing, account terms or special arrangements should be confirmed before the job proceeds.

Please remove loose, fragile, heavy, valuable, personal or liquid items before pickup. Furniture is safer to move when drawers, cupboards and cabinets are emptied where needed.

Small light items may sometimes be left in place only if agreed before the job, but customers remain responsible for damage caused by items left inside furniture, excess weight, movement during transport or contents not disclosed before pickup.

Yes, where access is safe and suitable, we can place your item in the room you need it in. Please let us know about stairs, lifts, long carries, tight access, parking limits or anything else that may affect placement before the job is booked. Extra handling, difficult access or placement beyond the original scope may incur additional charges.

Yes. Stairs may incur an additional charge because they add time, risk, labour and handling difficulty. This includes internal stairs, external stairs, steep driveways, difficult lifts, long carries and access where the truck cannot park close to the pickup or delivery point.

Please advise stairs and access issues before booking so the job can be priced and planned properly.